I help higher education and healthcare IT teams keep users authenticated, accounts accurate, and support queues moving.
Over the past 18 months, I've resolved 200+ monthly IT incidents across 30+ universities - covering hybrid Active Directory/Entra ID sync failures, MFA lockouts, Okta/OneLogin provisioning issues, and VPN-dependent authentication breakdowns - while maintaining 4.33–5.0 CSAT scores and 97–108% documentation accuracy in ServiceNow.
My deepest work is in identity and access: provisioning user lifecycles, diagnosing hybrid cloud sync edge cases, and ensuring every environment I touch stays FERPA and HIPAA compliant. Before Ellucian, I delivered a 96.6% first-call resolution rate at Blue Cross Blue Shield handling 150+ monthly pharmacy authorization cases under HIPAA-governed workflows.
My technology career started at Saginaw Valley State University, where I earned a degree in Computer Information Systems and led a capstone project developing security assessment software with 20+ classmates. That foundation in security and systems thinking informs everything I do now.
The most rewarding part of my work is diagnosing an authentication failure that looks like a simple password reset but isn't - and tracing it back to a hybrid sync window or a misconfigured conditional access policy that would have generated repeat tickets without root-cause analysis.
I do the work of an IAM analyst daily - provisioning, diagnosing, and documenting identity incidents at scale - and I'm ready for a role with that title. Direct hire, W-2, remote.
I run a 30+ container Docker homelab including Active Directory (Windows Server 2025), a monitoring stack (Portainer, Grafana, Uptime Kuma), and automation (n8n, Home Assistant) - where I simulate and pressure-test patterns I observe in production identity environments.
Production resilience starts with understanding failure modes before you're paged at 2am. My lab is where I reproduce hybrid sync edge cases, test Group Policy changes, and validate security hardening before recommending it for institutional environments.
Microsoft Learn · April 2026
Google via Coursera · January 2026
Currently in study · 2026
I served as an Online Chair for the American Cancer Society for over a decade, managing their digital presence and supporting their mission. I organized luminary ceremonies and collaborated with 50-100 volunteers to create meaningful experiences for those affected by cancer.
I welcome discussions about IT challenges and opportunities. If you need someone who understands both technical systems and the people who depend on them, I'd like to hear from you.