About Me
Dedicated IT professional with a passion for technology and a commitment to delivering exceptional service.
Dedicated IT professional with a passion for technology and a commitment to delivering exceptional service.
My journey in technology began at Saginaw Valley State University, where I earned my Bachelor's degree in Computer Information Systems. During my time there, I had the opportunity to lead a significant capstone project that involved developing a security assessment software system, which sparked my interest in IT security and support.
Throughout my career, I've had the privilege of working with major healthcare organizations like Blue Cross Blue Shield, where I developed strong problem-solving skills and learned the importance of maintaining strict compliance standards. My experience has taught me that technology is not just about systems and software – it's about helping people solve real problems.
In 2023, I completed the Google IT Support Professional certification, further strengthening my technical expertise. Currently, I'm working with Ellucian, where I provide enterprise-level support across multiple higher education institutions, managing critical learning platforms and ensuring seamless operations for faculty, staff, and students.
Outside of my professional work, I'm deeply committed to giving back to the community. For over a decade, I served as an Online Chair for the American Cancer Society, managing their digital presence and contributing to their mission. This experience not only allowed me to use my technical skills for a worthy cause but also taught me valuable lessons about the impact technology can have on people's lives.
I'm particularly proud of my involvement in organizing luminary ceremonies, working alongside dedicated volunteers to create meaningful experiences for those affected by cancer. This volunteer work has been a significant part of my life, reinforcing my belief in the importance of community service and the power of working together toward a common goal.
I'm always interested in connecting with fellow professionals and discussing how we can work together to solve technical challenges.