About Me

My technology career began at Saginaw Valley State University, where I earned my degree in Computer Information Systems. I led a capstone project that developed security assessment software with 20+ classmates. This experience revealed my passion for the problem-solving aspects of IT work.

Working at Blue Cross Blue Shield taught me to translate complex technical concepts into clear solutions for users under stress. I managed pharmacy benefits inquiries while maintaining strict HIPAA compliance. This role reinforced a core principle: every support ticket represents a person who needs help.

I now support 30+ schools and universities through Ellucian, managing Canvas, Brightspace, Active Directory, and ServiceNow environments. I handle 200+ tickets during typical months, with a peak of 250 tickets in a single month. I earned the Google IT Support Professional certification in 2023 to strengthen my technical foundation.

The most rewarding part of my work happens when I guide a frustrated educator to a solution. I walk them through each step until they understand the process. These moments drive my commitment to quality support.

I maintain a home lab where I experiment with technologies and workflows that enhance my professional capabilities. This hands-on space lets me test solutions before implementing them in production.

I'm currently focused on automation and scripting with PowerShell to streamline repetitive tasks and create tools that solve real-world problems.

I served as an Online Chair for the American Cancer Society for over a decade, managing their digital presence and supporting their mission. I organized luminary ceremonies and collaborated with 50-100 volunteers to create meaningful experiences for those affected by cancer.