I'm Timothy J. Hoag - most people call me TJ, and plenty shorten it to Tim Hoag. I help higher education and healthcare IT teams keep users authenticated, accounts accurate, and support queues moving. For the full work history, see the Tim Hoag resume.
Over the past 18 months, I've resolved 200+ monthly IT incidents across 30+ universities - covering hybrid Active Directory/Entra ID sync failures, MFA lockouts, Okta/OneLogin provisioning issues, and VPN-dependent authentication breakdowns - while maintaining 4.33–5.0 CSAT scores and 97–100% documentation accuracy in ServiceNow.
My deepest work is in identity and access: provisioning user lifecycles, diagnosing hybrid cloud sync edge cases, and ensuring every environment I touch stays FERPA and HIPAA compliant. Before Ellucian, I delivered a 96.6% first-call resolution rate at Blue Cross Blue Shield handling prior-authorization cases under HIPAA-governed workflows.
My technology career started at Saginaw Valley State University, where I earned a degree in Computer Information Systems and led a capstone project developing security assessment software with 20+ classmates. That foundation in security and systems thinking informs everything I do now.
The most rewarding part of my work is diagnosing an authentication failure that looks like a simple password reset but isn't - and tracing it back to a hybrid sync window or a misconfigured conditional access policy that would have generated repeat tickets without root-cause analysis.
I do the work of an IAM analyst daily - provisioning, diagnosing, and documenting identity incidents at scale - and I'm ready for a role with that title. Direct hire, W-2, remote.
I run a 30+ container Docker homelab including Active Directory (Windows Server 2025), a monitoring stack (Portainer, Grafana, Uptime Kuma), and automation (n8n, Home Assistant) - where I simulate and pressure-test patterns I observe in production identity environments.
Production resilience starts with understanding failure modes before you're paged at 2am. My lab is where I reproduce hybrid sync edge cases, test Group Policy changes, and validate security hardening before recommending it for institutional environments.
Microsoft Learn · April 2026
Google via Coursera · January 2026
Currently in study · 2026
I served as an Online Chair for the American Cancer Society for over a decade, managing their digital presence and supporting their mission. I organized luminary ceremonies and collaborated with 50-100 volunteers to create meaningful experiences for those affected by cancer.
I welcome discussions about IT challenges and opportunities. If you need someone who understands both technical systems and the people who depend on them, I'd like to hear from you.