Dedicated IT professional with a passion for technology and a commitment to delivering exceptional service.
My technology career began at Saginaw Valley State University, where I earned my degree in Computer Information Systems. I led a capstone project that developed security assessment software with 20+ classmates. This experience revealed my passion for the problem-solving aspects of IT work.
Working at Blue Cross Blue Shield taught me to translate complex technical concepts into clear solutions for users under stress. I managed pharmacy benefits inquiries while maintaining strict HIPAA compliance. This role reinforced a core principle: every support ticket represents a person who needs help.
I now support 30+ schools and universities through Ellucian, managing Canvas, Brightspace, Active Directory, and ServiceNow environments. I handle 200+ tickets during typical months, with a peak of 250 tickets in a single month. I earned the Google IT Support Professional certification in 2023 to strengthen my technical foundation.
The most rewarding part of my work happens when I guide a frustrated educator to a solution. I walk them through each step until they understand the process. These moments drive my commitment to quality support.
Recommendations from professionals I've worked with
IT Support Specialist | Transitioning to SOC Analyst
Worked with Timothy on the same team at Ellucian
"I had the privilege of working with Timothy at Ellucian, where he excelled in providing top-notch technical support over the phone. His ability to troubleshoot complex issues quickly and clearly communicate solutions made a significant impact on both our team and the end-users we supported. Timothy's professionalism, problem-solving skills, and dedication to delivering excellent service make him an asset to any organization. I highly recommend him."
Zoompardy Host | Technical Specialist | Online Educator
Worked with Timothy but on different teams
"TJ brought incredible energy and insight to my program. His contributions were thoughtful, engaging, and consistently elevated the experience for everyone involved. He's not just a great connection—he's a standout collaborator who makes any project better. Highly recommend working with him!"
Information Technology Support Analyst
Worked with Timothy on the same team at Ellucian
"Timothy is smart on his feet and is a critical thinker. He has a great ability to notice detail, troubleshoot and problem solve."
I'm seeking a direct hire, full-time position where I can leverage my technical expertise in a backend or systems-focused role with minimal phone support.
Note for Recruiters: I'm seeking direct hire opportunities only. I'm not interested in contract positions or placements through staffing agencies. My ideal role focuses on backend technical work with email/ticket-based support rather than high-volume phone support.
I maintain a home lab environment where I experiment with technologies and workflows that enhance my professional capabilities. This hands-on learning space allows me to test solutions before implementing them in production environments.
I'm currently focused on automation and scripting to streamline repetitive tasks and improve efficiency. Learning PowerShell has become a key part of this journey, as it enables me to automate Windows administration tasks and create tools that solve real-world problems.
This commitment to continuous learning ensures I stay current with industry practices and can bring innovative solutions to the teams I support.
I dedicate time to community service. I served as an Online Chair for the American Cancer Society for over a decade, managing their digital presence and supporting their mission. This experience demonstrated how technology serves people beyond technical solutions.
I organized luminary ceremonies and collaborated with dedicated volunteers to create meaningful experiences for those affected by cancer. This volunteer work strengthened my commitment to using technical skills for community benefit.
I welcome discussions about IT challenges and opportunities. If you need someone who understands both technical systems and the people who depend on them, I would like to hear from you.