TJ Hoag
Open to remote roles

IAM & IT Ops
Specialist

I resolve 200+ monthly identity and access incidents across 30+ higher ed institutions - hybrid AD/Entra ID sync failures, MFA lockouts, and multi-platform provisioning - with 4.33–5.0 CSAT and 97–108% documentation accuracy.

View resume About me
→ whoami: "TJ Hoag"
→ role: "IAM & IT Operations"
→ stack: Entra ID, Active Directory, Okta, ServiceNow, Intune
→ status: open_to_remote
200+Monthly incidents
96.6%First-call resolution
30+Institutions
TJ Hoag
Active DirectoryMicrosoft Entra IDOktaOneLoginDuo SecurityServiceNowMicrosoft IntuneHybrid IdentityMFAHIPAAFERPADockerWindows Server Active DirectoryMicrosoft Entra IDOktaOneLoginDuo SecurityServiceNowMicrosoft IntuneHybrid IdentityMFAHIPAAFERPADockerWindows Server
Toolkit
What I work with
The platforms and tools I use daily to manage identities, secure access, and keep operations running across complex multi-tenant environments.

Active Directory

Identity & Access

Microsoft Entra ID

Identity & Access

Okta

Identity & Access

OneLogin

Identity & Access

Duo Security

Identity & Access

ServiceNow

IT Operations

Microsoft Intune

IT Operations

Windows Server

IT Operations

PowerShell

IT Operations

Docker

Infrastructure

Grafana

Infrastructure

Prometheus

Infrastructure

Portainer

Infrastructure

HIPAA

Compliance

FERPA

Compliance
Capabilities
What I do best
Resolving identity and access failures in hybrid Microsoft environments across multi-institution higher education and healthcare IT.

Identity & access management

Provisioning, troubleshooting, and managing user lifecycles across Active Directory, Entra ID, Okta, OneLogin, and Duo - diagnosing hybrid sync edge cases that misread as simple password resets.

Compliance & security

FERPA and HIPAA compliance maintained continuously across 30+ institutions. Google Cybersecurity certified. Studying Security+ and completing CyberDefenders CCDL1 SOC training.

IT operations at scale

200+ monthly incidents resolved via ServiceNow with 97–108% documentation accuracy. Supporting Canvas, Brightspace, Banner, and Colleague across multi-tenant higher ed environments.

Reach out
Let's connect

Phone

(989) 342-8135

Email

Preferred method

LinkedIn

linkedin.com/in/tjhoag

Calendar

Book a call

GitHub

github.com/TimothyHoag

Resume

Full experience
Opportunities
Open to remote roles

IAM Analyst, Junior Systems Administrator, or IT Operations Analyst - ideally in healthcare or higher education. Direct hire, W-2.

Discuss opportunities