TJ Hoag
Open to work

IT Support
Professional

I solve technical problems for people across 30+ schools and universities — handling 200 plus support tickets each month. Every ticket represents someone who needs their technology to work.

View resume About me
→ whoami: "TJ Hoag"
→ role: "IT Support / Help Desk"
→ stack: ServiceNow, Active Directory, M365, Canvas, Brightspace
→ status: seeking_direct_hire
200+Monthly tickets
30+Schools
5+Years exp
TJ Hoag
ServiceNowActive DirectoryMicrosoft 365Canvas LMSBrightspaceServiceNowServiceNowHIPAA ComplianceFERPA CompliancePowerShellIT InfrastructureHelp Desk ServiceNowActive DirectoryMicrosoft 365Canvas LMSBrightspaceServiceNowServiceNowHIPAA ComplianceFERPA CompliancePowerShellIT InfrastructureHelp Desk
Capabilities
What I do best
Combining technical expertise with genuine empathy to solve problems and empower users every day.

Technical support

Enterprise-level support for Canvas, Brightspace, Active Directory, ServiceNow, and Office 365. Transforming frustrated users into confident ones.

Security & compliance

Strict HIPAA and FERPA compliance while delivering effective IT support. Privacy stays protected — trust is the foundation of every interaction.

Customer experience

Peak volume of 250 tickets in a single month with consistent 100 % satisfaction scores. Clear communication turns frustration into resolution.

Reach out
Let's connect

Phone

(989) 342-8135

Email

Preferred method

LinkedIn

linkedin.com/in/tjhoag

Calendar

Book a call

GitHub

github.com/TimothyHoag

Resume

Full experience
Opportunities
Seeking new opportunities

Looking for direct hire roles in ServiceNow administration, IT systems, or M365 — ideally in healthcare or higher education with a backend technical focus.

Discuss opportunities