Open to remote roles

IAM & IT Ops
Specialist

I resolve 200+ monthly identity and access incidents across 30+ higher ed institutions — hybrid AD/Entra ID sync failures, MFA lockouts, and multi-platform provisioning — with 4.33–5.0 CSAT and 97–108% documentation accuracy.

View resume About me

→ whoami: "TJ Hoag"
→ role: "IAM & IT Operations"
→ stack: Entra ID, Active Directory, Okta, ServiceNow, Intune
→ status: open_to_remote

200+Monthly incidents

96.6%First-call resolution

30+Institutions

Active DirectoryMicrosoft Entra IDOktaOneLoginDuo SecurityServiceNowMicrosoft IntuneHybrid IdentityMFAHIPAAFERPADockerWindows Server Active DirectoryMicrosoft Entra IDOktaOneLoginDuo SecurityServiceNowMicrosoft IntuneHybrid IdentityMFAHIPAAFERPADockerWindows Server

Capabilities

What I do best

Resolving identity and access failures in hybrid Microsoft environments across multi-institution higher education and healthcare IT.

Identity & access management

Provisioning, troubleshooting, and managing user lifecycles across Active Directory, Entra ID, Okta, OneLogin, and Duo — diagnosing hybrid sync edge cases that misread as simple password resets.

Compliance & security

FERPA and HIPAA compliance maintained continuously across 30+ institutions. Google Cybersecurity certified. Studying Security+ and completing CyberDefenders CCDL1 SOC training.

IT operations at scale

200+ monthly incidents resolved via ServiceNow with 97–108% documentation accuracy. Supporting Canvas, Brightspace, Banner, and Colleague across multi-tenant higher ed environments.

Reach out

Let's connect

Phone

(989) 342-8135

Email

Preferred method

linkedin.com/in/tjhoag

Calendar

Book a call

GitHub

github.com/TimothyHoag

Resume

Full experience

Opportunities