Currently Seeking Opportunities

Hey there! I'm TJ.

I'm an IT Support Professional and Help Desk Expert who solves technical problems for people across 30 schools and universities. I handle 200+ technical support tickets each month providing educational IT support. Every ticket represents someone who needs their technology to work, and I deliver solutions that make a difference.

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200+
Monthly Tickets
30+
Schools Supported
5+
Years Experience
TJ Hoag, Help Desk Expert and IT Support Professional specializing in educational IT support for Canvas, Brightspace, and Active Directory

Let's Connect

Available for direct hire opportunities. Reach out via your preferred method.

Phone

(989) 342-8135

Google Voice

Email

timothy-1992@live.com

Preferred method

LinkedIn

linkedin.com/in/tjhoag

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15-Minute Coffee Chat

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GitHub

github.com/TimothyHoag

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Resume

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Complete experience

Based in Alpena, Michigan | Open to Remote, Hybrid, or On-Site

What I Do Best

As an IT Support Professional and Help Desk Expert, I combine technical expertise with genuine empathy to solve problems and empower users in educational IT support environments.

Technical Support

I provide enterprise-level technical support for Canvas, Brightspace, Active Directory, ServiceNow, and Office 365 in education environments. As a Help Desk Expert, I transform frustrated users into confident ones through clear explanations and patient guidance in educational IT support.

Security & Compliance

I maintain strict HIPAA compliance and FERPA compliance while delivering IT support and technical support. Your privacy stays protected while I solve your problems. Trust forms the foundation of effective educational IT support for healthcare and higher education institutions.

Customer Service

My peak volume reached 250 tickets in a single month. I combine patience with clear communication to turn technical frustrations into successful resolutions with consistent 100% satisfaction scores.

Open to New Opportunities

I'm seeking direct hire IT support professional and technical support roles where I can leverage my Help Desk expertise in backend systems and project-based work.

Target Roles

  • ServiceNow Administrator
  • IT Systems Administrator
  • Microsoft 365 Administrator

Ideal Environment

  • Email & ticket-based support
  • Backend technical work
  • Healthcare or Higher Education
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Open to Remote, Hybrid, or on-site opportunities in Alpena Michigan

Professional Certifications

Validated credentials demonstrating technical expertise and commitment to continuous learning

Google IT Support Professional Certificate

Issued by Google via Coursera ยท 2023

Comprehensive certification covering troubleshooting, customer service, networking, operating systems, system administration, and security.

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