🌟 I am an aspiring IT Help Desk Support professional dedicated to providing exceptional support and transforming challenges into opportunities. I aim to revolutionize IT support with a focus on bridging technology and user satisfaction. Excited to make a profound impact, one ticket at a time! 💪🚀
𝗣𝗢𝗦𝗜𝗧𝗜𝗢𝗡 𝗙𝗢𝗖𝗨𝗦: Computer System Administrator | Information Technology Help Desk | Help Desk Support Specialist | Help Desk Administrator
𝗥𝗘𝗦𝗨𝗟𝗧𝗦:
✅ Hands-on experience in training end-users with the installation and up-gradation of software, commonly occurring IT issues.
✅ In-depth knowledge of installing and maintaining computer systems, hardware, and software.
✅ Well-versed in maintaining computer network & technology systems as primary IT support contact.
✅ Skilled in handling high volume calls and emails in a Help Desk environment using problem-solving techniques while maintaining high customer satisfaction.
✅ Knack for intuitively understanding objectives and goals, and fine-tuned troubleshooting and resolution skills to address hardware and software problems on computer systems.
✅ Managed and improved computer networks and enacted infrastructure inspection plans to ensure network quality.
𝗪𝗵𝗮𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿𝘀, 𝗣𝗲𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲𝘀 𝘀𝗮𝘆 𝗮𝗯𝗼𝘂𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗺𝗲:
Punctual, Detailed Oriented, Dedicated, Knowledgeable, Inquisitive, Persistent, Outgoing, Team Player, Kind, and dependable. “Timothy is a dedicated and hard worker. He will work to resolve an issue from start to finish. Always has the best intentions in resolving a customer issue.”
𝗦𝗞𝗜𝗟𝗟𝗦:
Inbound & Outbound Call Handling, Tier II Help Desk, Active Directory, End User Support, Complaint Handling & Issue Resolution, Conflict Management, Customer Satisfaction, IT Remote Systems Administrator Active Directory Windows Server 12, QA Analyst Application Testing Case Design Specifications, Quality Assurance Test Cases, Test Coverage, Test Strategy, Web Development, Customer Success, IT Helpdesk, Customer Service, Communication Skills
𝗢𝘂𝘁𝘀𝗶𝗱𝗲 𝗼𝗳 𝘄𝗼𝗿𝗸 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗳𝗶𝗻𝗱 𝗺𝗲:
📷 Photography
🎗️ Volunteering with Cancer Awareness Organizations
🌲 Nature Walks
📺 Watching Old TV Shows: Leave it to Beaver, Dragnet, and Johnny Dollar
🤝 𝗟𝗲𝘁’𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁
📩 timothy-1992@live.com
🌐 https://linktr.ee/timothyhoag
📅 𝗔𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗮𝗰𝗰𝗲𝗽𝘁𝗶𝗻𝗴 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝘁𝗼 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄